Background
According to Zonar Systems, Zonar’s Logs Comprehensive Electronic Logging Device (ELD) Solution is a telematics application is developed for safeguarding the driver’s well-being and logging data while going paperless. It has also mentioned that that the application is able to aid drivers in terms of notifying them regarding any “pending violations”, by sending notifications to their smartphones. In addition, the webpage remarked that Zonar Logs can “track drive time”, thus, enabling the employers to look at the driver records from any date. Besides that, the system is user-friendly in the terms of viewing the "available hours, updating of the duty status" and tracking the travelling time. Due to these customisation, Zonar's application can generate an "electronic logbook" which allows them to go paperless. Hence, it is evident that Zonar's Logs Comprehensive ELD focuses on tracking and logging with the users' satisfaction in mind.
When comparing with other similar products in the market such as Kinesis Fleet (n.d.) and Trimble Transportation Mobility (n.d.), Zonar Logs has a competitive edge in terms of providing up-to-date logging data to be viewed on the spot by the driver and software to update the law reinforcements help to distinguish its solution from others.
However even with these features, Zonar’s Logs Comprehensive ELD lacks user friendliness due to the complex user interface. Some factors contributing to the complex user interface are multiple layers of executions to complete logging data of a parcel into the device, duty logging and the logging correction procedures are awkward and slow. This complex user interface had led to the unproductive of the drivers, making them deliver lesser than compared to what they previously had before the use of the logging device.
Due to inadequate features offered by Zonar’s Logs Comprehensive ELD, customers may turn to competitor’s product instead. According to the ratings and feedback given by existing customers, it scored ratings of 1 out of 6. This meant that current users are very unsatisfied with the logging device.
Problem statement
The ideal log tracking device should be easily navigated by drivers with a press of a button which will provide them information required for the delivery like the product code, product description and the delivery address. Zonar systems requires drivers to key in delivery details including product code, address and related informations. Every delivery caused an extra delay of information entry and slowed the delivery process. This poor user interface is complicated which caused misled information thus preventing employers from receiving an accurate log too. Poor user interface led to possible miscommunications which led to employers receiving an inaccurate log. Zomatics’ aim in simplifying the overall process of getting data quickly and more efficiently.
Purpose statement
Zomatics’ aim is to create a more user-friendly interface and a detachable tablet that allows the drivers at Zonar Systems to properly make use of the software which will aid their workflow, in return helping increasing workplace productivity.
Proposed adaptation
The proposed solution that Zomatics came up with incorporates revamping and simplifying the Zonar Log ELD system. The simplified interface on the tablet will shorten the process it takes for drivers to comprehend the necessary details and to increase productivity in delivery items.
PART 1: Implementation of one-touch button
A significant advancement to the Zonar Log ELD system is to simplify the user interface by creating one-touch button features. This includes simplifying the way the interface is done. We can reduce the unnecessary information and increase the font size as we maximise the screen by utilizing of different icons and fonts. With these different variations, it will be easily differentiated for drivers and they do not have to worry about locating the different icons.
PART 2: Implementation of automated routes
Another huge improvement would be an automated routing. Drivers usually get a fixed amount of parcel delivery per day. With the back-end information being all the parcels to be delivered, we can utilised mapping application to figure out which parcel should be delivered first and the estimated time per parcel delivery.
PART 3: Implementation of fingerprint sensor
An improvement we can consider on is the implementation of fingerprint sensor. With time, technology has become more advanced and thus fingerprint sensor is an encrypted pin logger we can consider on to save time for drivers to have the hassle of keying in their pin.
Benefits of proposed adaptation
The software is hosting via a very simple update format for the tablet. The end user can choose to upgrade as when we release a new version of the application. The application will be dated from it’s version series. This can be done so by using wireless connection. This is simple and no hassle as compared to the previous versions.
Evaluation
The benefits that this revised solution will let drivers focus on their deliveries and only have to ensure the correct amount of packages are under their care.The revamped software will allow drivers to access the packages by accessing their account and showing the most ideal travelling route to take to effectively deliver the parcels to the customer.
Comparing current product with proposed adaptation
Currently the interface being shown is complex and the drivers require some time to analyse the electronic log device even before using it. They will require to fully go through and understand what all the icons signify. It is a huge hassle especially for drivers which are not very well versed in reading. This potentially created many misunderstanding between the drivers and the company in terms of two aspect. The first is the clash with the Human Resource team in terms of the hours of service on duty. The second will be the clash with the situation if the parcel was delivered but was not dated as delivered in the application.
We have created a very simple layout that can be easily understood with a glance on how many products are required to be delivered and how many hours the driver has been working. There’s a customisation layer where you can choose to view it in different format. Day, Week and Month format. This interface is to boost productivity and for the drivers to focus on their main goal - which is to get their parcels successfully delivered to the end location.
Drawback of proposed adaptation
Our proposed solutions are more targeted towards drivers who are less proficient in working with electronic device, especially with something complicated like the current Zonar ELD. By simplifying the user interface and making the device easier to use, it slightly reduces the functionality of the program by omitting some of the extra information needed to complete the action. With regards to implementing fingerprint scanner as one of our proposed solution, this idea helps to increase productivity to a small degree. However, integrating fingerprint scanner will require the development of the external unit, leading to a higher cost which will outweigh the benefits that can be obtained.
- Cost
- Software interface design (use couple of designs, survey which one user prefers)
- Auto route algorithm
Methodology
For this project, we are adopting DMAIC as a framework to improve processes. DMAIC is an acronym which stands for Define, Measure, Analysis, Improvement, and Control. It is a common tool often used by companies to seek out improvement opportunities by first identifying the issues in the current procedure. The first step ‘Define’, aims to present the problem and the purpose of this project, which were already discussed in the earlier stage of our report. The second step (Measure) and third step (Analysis), is the collection of data that can validate the issues faced in the current process. Lastly for the ‘Improvement’ step, it requires the brainstorming of ideas that can be proposed as a solution to the problem. This has already been established in the proposed adaptation section of our report.
Measure
As we begin brainstorming and forming our solution to help improve Zonar Logs, we have came up with a short survey (as shown in Figure 1.7), that we conducted over 50 people, we gathered the data to see the public’s choice on whether we should implement a new interface software upgrade or should our team come up with a brand new product that will succeed the current product that they have. The data and breakdown will be shown below.
Analysis
From the data collected from the survey that was conducted by a total of 50 people, Zomatics have came up with the following findings.
Figure 1.1 Customer Satisfaction on Zonar Log ELD
Figure 1.2 Cost of a new product
Figure 1.3 Cost of product customers are willing to pay
Figure 1.4 Comparing New Product vs Upgrade in Software & Interface
Figure 1.5 Simple vs Complex Interface
Figure 1.6 Consumer’s thoughts of purchasing the new product
There are a large majority of people (approximately 60%) in Figure 1.1, are dissatisfied with the current product that Zonar Logs offers and a large majority (90%) in Figure 1.2 finds that cost plays a huge deciding factor into whether a consumer were to make an upgrade in the current product.
In figure 1.3 above, we understand how much consumer are willing to pay for an upgrade on their current Zonar products, ranges from $30 to $70. Most of the people surveyed have voted that they find paying $50 to $70 for a new product is acceptable.
Through Figure 1.4, it is shown that a majority of 96% of our surveyors find that upgrading the software would suffice their consumer needs and there is not a need to buy a completely new product which will only incur more costs on them. They would also like the upgraded interface and software to be a simple one in contrast to the current model which is more complex, having multiple menus hidden within the software interface. From Figure 1.6, we can see that a huge majority feel that if the product were to be launched in the market, the consumers will purchase it if we price it competitively within the range that they think is good and affordable.
Through the survey, we understand how the average consumer feel on the current product that Zonar Log ELD provides and how Zomatics bringing a new interface with updated software will get more consumers on board to purchase the Zonar Log ELD.
Conclusion
In conclusion, we think that Zonar should implement (proposed final solution) into the existing ELD to boost the user's satisfaction and productivity.
References
Figure 1.1 Customer Satisfaction on Zonar Log ELD
Figure 1.2 Cost of a new product
Figure 1.3 Cost of product customers are willing to pay
Figure 1.4 Comparing New Product vs Upgrade in Software & Interface
Figure 1.5 Simple vs Complex Interface
Figure 1.6 Consumer’s thoughts of purchasing the new product
No comments:
Post a Comment